USG Technical Deployment Manager at Expanse
Washington, DC, US

Company Overview

Expanse, formerly Qadium, a San Francisco-based company, provides IT and security teams with complete visibility of the assets and risks on their global Internet Edge. This enables our customers, Fortune 1000 companies and the US government, to quickly and efficiently eliminate these risks. Through technology and service expertise, we surface and help remediate Internet Edge risks to prevent large breaches and successful attacks.

Expanse has raised over $65 million of funding from Founders Fund, NEA, IVP, and TPG. We were founded in 2012, after the founders met at DARPA.

Position Summary

The USG Technical Deployment team is responsible for the successful implementation, execution, and relationship management of all USG engagements with Expanse. This team sits between Sales and Engineering to deliver maximum analytical value to our end users, ensure strong product engagement, drive renewals and expansions, solicit product feedback, and scope new product features.

Technical Deployment Managers are crucial to ensuring the success of our engagements with USG clients, thus enabling Expanse to build a new cybersecurity product category. This role will identify processes, product features, and deployment strategies that pave the way for Expanse to scale quickly both within existing customers and to new customer bases. USG Technical Deployment Managers will work with senior team members and executives across Expanse to continually improve product performance and impact, effect customer retention, and facilitate rapid feedback loops between product, marketing, and our users.

What You’ll Do

Onboarding

  • Training users on the technical functions of the Expander platform
  • Leadership briefings at customer sites to ensure understanding of Expanse's capabilities and engagement progress
  • Defining the global Internet sensing vision for our customers, in part by assisting them with the operationalizing of Expanse Expander. This often requires assisting them with workflow development, implementation of Expander into existing toolkits, and understanding their most pressing technical challenges
Account Management
  • User engagement and adoption; understanding the unique bureaucratic environments in which the user operates.
  • Customer training with Expanse products and services.
  • Leadership briefings.
  • Analytical support at customer request; guide customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander.
  • Technical troubleshooting (in collaboration with Engineering team)
  • Serve as “customer advocate” with members of product management and engineering to improve Expander
  • Solicit and document customer feedback using qualitative and quantitative methods - Write and disseminate detailed engagement progress reports to relevant team members across Expanse
 Renewals and Expansion
  • Manage clients and procurement to facilitate contract renewals and customer expansions on products and services

About You

  • Ideally 4-6 years experience in technical client engagement and/or technical intelligence analysis
  • Knowledge of government/military organizations and functions; e.g., understanding organizational structures, hierarchy and how to apply Expanse use cases to target audience
  • Ability to systematically analyze challenges with the end goal of optimizing adoption
  • Strong oral communication, including presentation skills, and presence
  • Aptitude to learn new technical content
  • Advanced understanding of broad cybersecurity issues (plus, not a requirement)
  • Collaborative attitude
  • Clearance: Minimum Secret 
  • Travel expectations of 25-30%

Benefits

  • 100% coverage of employee healthcare benefits (Medical, Dental, Vision)
  • 50% coverage for dependent healthcare benefits
  • 20 vacation days with 10 company holidays
  • Parental Leave
  • 401k Plan
  • Pre-tax commuter & FSA benefits
  • Relocation assistance available
  • Monthly contribution to phone bill
  • Onsite gym and bike storage
  • Stocked kitchen + catered lunch
  • New hire office productivity budget - $300
  • Quarterly discretionary team building stipend
  • Travel to the SF Headquarters