Solutions Consultant Manager at Deputy
Atlanta, GA, US
Want to make a genuine impact in a hyper-growth SaaS Product company?
With over 90,000 businesses now on the Deputy platform, our team has done exceptionally well in scaling the business and building out product functionality. We've only scratched the surface in terms of what we can do for the global economy. Want to lean more? Apply today!
 
 
We are now looking to grow our Solutions Consultant team by adding a trailblazer to direct and guide this incredible team of highly knowledgeable experts in all things related to configuring, using, and getting the customer live on Deputy.
 
You will define & improve the processes used by the Solutions Consulting team to continue our success through a period of exponential growth, mentoring your team to reach even greater heights. The successful candidate has a proven track record of building and developing technical teams and has worked extensively in the mid-market and enterprise technology space. The right candidate has the correct mix of business savvy, technical prowess and a hands-on leader.

Responsibilities:

    • Manage the team, including their performance targets, process & product training, career development, day-to-day mentoring, project staffing.
    • Monitor implementation project status to ensure that each project is on track, following configuration standards and delivery methodology, and meeting set deadlines
    • Improve the scalability & efficiency of our technical integration and configurations.
    • Enhance the relationship with key customers during project delivery and all first level Solution Consulting escalations during Services delivery
    • Partner with Sales and Marketing to identify revenue prospects and opportunities to increase our high value service impact.
    • Deliver improvements to operational effectiveness and service quality, identifying and closing gaps within existing processes

Requirements:

      • 2+ years of team management experience
      • 8 years professional services delivery experience in this field
      • Previous project management, consulting and/or solution consulting or similar role experience with a range of different size clients and engagements
      • Passion and experience in mentoring and developing team members
      • Exceptional relationship management, customer interaction, communication and rapport skills
      • Workforce management technology experience a plus
      • Ability to travel to customer sites
 
WHY JOIN DEPUTY?
 
Check out why our customers love us GetApp and G2Crowd.
 
WHO IS DEPUTY?
 
At Deputy our mission is to change how hourly employees are managed globally.
Bureau of Labor and Statistics reported over 80 million hourly workers comprising over 60% of the US workforce in 2017.  Global estimates are that hourly workers are 80 %– 90% of the workforce.  Yet while hourly workers comprise such large majorities of both the U.S. and global workforces, there is a stark lack of software tools available today that directly address their needs.
 
There are literally millions of workers and businesses clamoring for a technology-based solution to bring the mundane tasks associated with work and scheduling into the modern world.
Deputy is changing all of that. Deputy provides a single, convenient application to handle shift scheduling, timesheets, tasking, and communication – a huge boon for managers and employees alike.
 
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.