Enterprise Learning Experience Designer at Slack
San Francisco, CA, US

Can you make learning interesting and exciting? Can you meet the learning needs of enterprise customers in empathetic and creative ways? Are you an organized learning professional who thrives when crafting and developing learning? Do you love a challenge? We want to talk to you!

Slack is looking for a Learning Experience Designer to work closely with our professional services team, with a focus on enterprise clients. For this role, we’re looking for a creative and polished learning experience designer with experience ideating, designing, and developing content. Your goal is to accelerate the adoption of Slack by ensuring that our customers of various sizes and industries can take advantage of the benefits provided by Slack, through high-touch or scalable delivery.

You’ll play a meaningful role in designing and developing compelling self-serve and customizable content across a broad range of users, teams, and geographies through formats such as virtual instructor-led training, self-paced e-learning, video job aids, certification learning paths, assessments, and train the trainer programs.

What you will be doing

  • Curate and create reusable content for customer onboarding, learning paths, and certifications
  • Design and develop written, video, and interactive content for self-service and instructor-led, tailored delivery
  • Identify and fill gaps in our content and learning materials
  • Deeply empathize with the challenge our enterprise customers face to turn those challenges into opportunities for delightful education
  • Use brain-friendly instructional strategies to create content
  • Test early and often, with a bias toward action and learning
  • Continuously improve existing training content

What you should have

  • You have experience designing and developing learning solutions, ideally for enterprise customers
  • You’re confident, and you easily build relationships with stakeholders.
  • You’re a strong and exacting instructional designer. You know which protocols to use to ensure that people learn effectively.
  • You are also a discerning editor. You know exactly how to make a learning experience clear and concise.
  • You’re comfortable with instructional design methodologies and familiar with common tools for design, authoring, and video creation.
  • You look at problems sideways: You’re constantly on the lookout for new ways to deliver education to our customers and can speak to examples of product education experiences that you find particularly compelling, and why.
  • You’re naturally curious, love learning new things, and are dedicated in sharing knowledge with others.
  • You possess a strong sense of urgency in driving projects to completion.
  • You know when something is over your head and aren’t afraid to ask for help.
  • 3-5 years of experience designing learning for corporate or customer audiences