Technical Support Specialist - Level 3 Support at Deputy
Sydney, AU
Want to make a genuine impact in a hyper-growth, product led SaaS company? Want to influence how processes are established, in an agile and supportive environment as we scale internationally?
 
With over 90,000 businesses now on the Deputy platform, our team has done exceptionally well in scaling the business and building out product functionality. We've only scratched the surface in terms of what we can do for the global economy. Want to learn more? Apply today!
 
THE ROLE:
 
As part of the Technical Support Team, you will be required to work closely with the Sales/Partner Team and Product Mangement Team to provide product knowledge, configuration assistance, and second/third level technical support to Deputy’s premium customer base.
 
As the second highest level of technical support, you will be the go-to resource for any technical questions regarding the Deputy Premium product and have a passion for customer service support.

RESPONSIBILITIES

    • Troubleshoot issues escalated by second level support, this may include outbound contact with clients for additional information and resolution.
    • Provide clear and detailed information to clients on product feature functionality, both written and verbal.
    • Communicating client perspective to Product and Development teams for feature improvements/fixes.
    • Documentation of support processes and issue resolutions.

SKILLS

    • Fast learner, technically sound
    • Tertiary Education in IT
    • 1-2 years' in a customer Service or software support role
    • Great listener and communicator
    • Attention to detail and passionate about solving client queries
    • Collaborative team player
    • Ability to prioritise, manage time effectively and multitask
 
 
WHY JOIN?
 
Australian Hyper-Growth Startup - Head Office in Sydney
Global Growth across APAC, America and EMEA.
 
 
OUR MISSION
 
At Deputy we’re on a mission to change the way the world works. Since 2008 over 200 million shifts have been rostered on Deputy, in over 90 countries, and across 245 different industries.
 
The Bureau of Labor and Statistics reported over 80 million hourly workers comprising over 60% of the US workforce in 2017.  Global estimates are that hourly workers are 80 – 90% of the workforce.  Yet while hourly workers comprise such large majorities of the global workforce, there is a stark lack of software tools available today that directly address their needs
 
We’re making it easier for businesses and teams to roster staff, manage leave, complete payroll and take the admin out of work so that our customers can focus on doing what they love. We hire amazing people to do what they’re best at, and work with some incredible businesses all around the world.
 
Check out this video: Deputy Explained
 
Check out why our customers love us: GetApp and G2Crowd
 
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 
 
Interested? Apply now