Content Writer - Customer User Guides at Deputy
Sydney, AU
Want to make a genuine impact in a hyper-growth, product led SaaS company? Want to influence how processes are established, in an agile and supportive environment as we scale internationally?
 
With over 90,000 businesses now on the Deputy platform, our team has done exceptionally well in scaling the business and building out product functionality. We've only scratched the surface in terms of what we can do for the global economy. Want to learn more? Apply today!
 
SUMMARY
 
We are looking for a Content Designer to create instructional written and video content for our support team globally. https://help.deputy.com/en. In this role you will help us build out a scalable, creative and informative support content that helps our customers and take the pressure from the support and sales teams.
 
High-quality content not only aids customers to master our product but is also an invaluable resource for any team member to broaden their knowledge about our offering. 
 
Your aim is to balance technology, detail and understanding to provide the utmost quality experience for our customers ensuring that any content is simple yet comprehensive. 
 
You will be working with the Technical Training Manager, Product Managers, Sales and Support teams to update and create new content to help our customers get the most out of our product. You will also assist in creating learning and development tools for use in-house and for customer-facing purposes.
 

WHAT YOU'LL DO

    • User Experience Design - Sales and Support Customer lifecycle
    • Write effective copy, instructional text, audio and video scrips
    • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
    • Produce support content for training customers - https://help.deputy.com/en/ 
    • Write easy-to-understand user interface text, online help and developer guides
    • Collect and edit video files from other employees into an easy-to-understand piece of content
    • Follow style guides to assist and promote Deputy branding on customer-facing and internal communications
    • Create tutorials to help end-users use a variety of applications
    • Create help videos that will be used within documentation and product tutorials
    • Assist with L&D responsibilities in-line with company training needs

HOW YOU'LL DO IT

    • Proven working experience in technical writing of software documentation or copywriting
    • Effective problem solver who approaches work with a creative flair
    • Visual design skills - with the ability to learn and pick up new tools
    • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
    • Self motivated with the ability to collaborate with internal teams
WHY JOIN?
 
Australian Hyper-Growth Startup - Head Office in Sydney
Global Growth across APAC, America and EMEA.
 
 
OUR MISSION
 
At Deputy we’re on a mission to change the way the world works. Since 2008 over 200 million shifts have been rostered on Deputy, in over 90 countries, and across 245 different industries.
 
The Bureau of Labor and Statistics reported over 80 million hourly workers comprising over 60% of the US workforce in 2017.  Global estimates are that hourly workers are 80 – 90% of the workforce.  Yet while hourly workers comprise such large majorities of the global workforce, there is a stark lack of software tools available today that directly address their needs
 
We’re making it easier for businesses and teams to roster staff, manage leave, complete payroll and take the admin out of work so that our customers can focus on doing what they love. We hire amazing people to do what they’re best at, and work with some incredible businesses all around the world.
 
Check out this video: Deputy Explained
 
Check out why our customers love us: GetApp and G2Crowd
 
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 
 
Interested? Apply now