Client Strategist at Attentive
New York City, NY, US
Attentive is a mobile messaging platform changing the way consumers interact with businesses. The company is one of the fastest growing startups in New York City and recently raised a $40 million Series B investment led by Sequoia Capital in July 2019. Across our key product metrics, YoY growth is 1000%+ and is only accelerating. Attentive was founded in 2016 by the co-founders of TapCommerce, a mobile marketing platform that was acquired by Twitter in 2014.
 
We are looking for a driven recent graduate to join our team as a Client Strategist.  You will work closely with Senior Customer Success Managers and members of our management team to help scale and manage our largest clients across all verticals.
 
You will interface directly with our top clients on a daily basis, become an expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with senior members of our team to maximize the performance of our largest and most complex customers.

Responsibilities

    • Coordinate and run in depth analyses on client performance to maximize client growth and achieve ambitious performance goals
    • Work alongside senior members of the CS team to manage client onboarding, integration, account growth, new product adoption, and renewals
    • Present with a “consultant” perspective at regular client meetings, both in-person and over video conference
    • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
    • Work closely with the executive team to translate customer feedback into specific product requirements

Skills & Requirements

    • 4-year Bachelor’s Degree
    • Keen interest in startups, software, and entrepreneurism
    • Extremely detail oriented and organized
    • Experience navigating complex work processes, tight timelines, and changing teams
    • Comfortable learning new software (for design, data management, and internal tools)

Benefits & Perks

    • Daily company-paid lunch, customized snacks and drinks, cold-brew coffee + kombucha on tap
    • Excellent team offsites (Rome, Switzerland), regular company-wide events, and other fun stuff organized by our Culture Manager
    • Robust benefits package including access to a 401k and various medical, dental and vision plans
    • An extremely enthusiastic team that appreciates collaboration