Lead Client Strategy Manager at Attentive
New York City, NY, US
Attentive is a mobile messaging platform changing the way consumers interact with businesses. The company is one of the fastest growing startups in New York City and recently raised a $40 million Series B investment led by Sequoia Capital in July 2019. Across our key product metrics, YoY growth is 1000%+ and is only accelerating. Attentive was founded in 2016 by the co-founders of TapCommerce, a mobile marketing platform that was acquired by Twitter in 2014.
 
We are looking for a proven business-side professional to join our team as a Lead Client Strategy Manager. You will take ownership of our relationships with enterprise customers and direct their messaging strategy at scale. In addition to running the onboarding and growth of the account, you will act as a trusted advisor and consultant to the client on all things messaging.
 
You will also be trusted to represent Attentive in-person for major meetings and events. You will coordinate extensively with marketing on events, sales on the contract process, and our product + engineering teams to define custom client requests.

Responsiblities

    • Navigate and strengthen customer relationships from onboarding + integration, throughout all phases of account growth and product adoption
    • Act as a trusted consultant to set strategy within our clients' overall marketing strategy
    • Independently run nearly all regular client meetings, QBRs, and ad hoc presentations
    • Run complex and innovative analysis to answer all manner of client questions; accurately forecast and budget client spend
    • Take the lead in client renewals and work closely with the CS management team to minimize client churn and, when necessary, develop resolution strategies
    • Work closely with engineering to smartly prioritize client requests

Skills & Qualifications

    • 3-4 years of account management experience required (preferably at a marketing/software company)
    • Intuitive understanding of client success techniques and strategies
    • Previously have worked closely with engineering and product teams to define requirement and implement solutions
    • Comfortable learning new software (for design, data management, and internal tools)
    • Experience navigating complex work processes, tight timelines, and changing teams
    • Extremely detail oriented and organized
    • Knowledge of Salesforce or related CRM tools
    • Interest in startups, software and entrepreneurship

Benefits & Perks

    • Robust benefits package including access to a 401k and various medical, dental and vision plans
    • Daily company-paid lunch, customized snacks and drinks, cold-brew coffee on tap
    • Excellent team offsites, regular company-wide events, and other fun stuff
    • An extremely enthusiastic team that appreciates collaboration