Trust & Safety Specialist at Discord
San Francisco, CA, US
Review and evaluate content for compliance with our Community Guidelines.

Analyze data, propose and implement programmatic rules to handle abuse at scale.

Collaborate with CX, legal, and PR in responding to sensitive issues.

Think both quantitatively and qualitatively and create reports to drive continuous improvement, optimization, and innovation.

Analyze new and potential features and propose initiatives to help reduce or remove abuse before it happens.

What you should have

Strong problem solving, troubleshooting, and investigative skills: we believe in getting to the root of the matter intead of just addressing symptoms.

Familiarity with technical systems: you don’t need to be a software developer, but you should be able to understand networking and systems.

Incredible empathy and patience: we want our users to know that they’ve been heard.

Excellent written and verbal communication skills and attention to detail.

Ability to work in a fast-paced environment and make important decisions under pressure.

A strong passion for gaming and online safety.

Qualifications

Local candidates only.

BA/BS or equivalent work experience.

At least two years of prior Legal, Trust and Safety, or technical experience.

Some experience implementing content and legal policies.

A cover letter is mandatory!

Bonus Points

Fluency in SQL and Python.

Experience with Discord's API.

Familiarity with ticketing systems, enough that you know keyboard shortcuts.

Project management skills and experience driving cross-team collaboration.

In-depth knowledge on gaming culture and the latest trends.