Director, Global Supplier Management & Production at Glossier
New York City, NY, US


Director, Global Supply Management & Production is the senior functional lead driving overall global vendor strategy for Glossier’s physical product portfolio reporting into the Supply Chain Operations Group.  Responsibility includes vendors for both components as well as contract manufacturers. As a company that works only with third party manufacturers, this role has significance importance and accountability to provide and manage a sustainable, scalable and high quality supply chain for our products.   Key accountabilities under this role include:

  • Vendor selection criteria & qualification
  • Contract negotiations and contract compliance
  • Overall supplier relationship management
  • Supplier performance and reviews
  • Cost negotiations and margin accountability based on cost targets
  • Vendor issues management
  • Production management
  • WIP material management 
  • Purchase to Pay cycle accountability

This functional role works closely with and is supported by a Product Commercialization (Technical) team, Program Management team, Quality & Product Integrity Team and Planning & Inventory team.

Six Month Expectations: 

  • Alignment with internal stakeholders on vendor strategy (with Product Development, Logistics, Quality, etc.)
  • Continue to move vendor base to a strategic vendor base with higher levels of leverage and collaborative partnerships
  • Onboard with own team and with adjacent functional work teams, provide initial assessment of team skills set with a look towards a three year growth strategy
  • Achieve a working level of knowledge of current vendor capabilities and gap identification
  • Continue to move organization to simplifying buy transactions through vendor consolidations as well as directed buy/Turnkey model
  • Drive the formalization of vendor documentation (e.g. onboard documents, vendor development guidelines, contracts/agreements, quality guidelines, production/delivery guidelines, etc.)
  • Implement Supplier Visibility Portal to simplify tracking and increase visibility of incoming shipments (in at least 75% of vendor base)
  • Fully accountable for the smooth operations of the production function to ensure timely orders and minimize for any out-of-stock
  • Orient vendor base and help optimize the use of collaborative planning and other strategies to improve agility (reducing lead-times)

Nine to Twelve Months Expectations:

  • Moved to Directed Buy/TK model for over 75% of our partners
  • Orient vendor base and help optimize the use of collaborative planning and other strategies to improve agility (reducing lead times)
  • Develop and publish meaningful KPIs for our function
  • Develop vendor scorecards and formalize vendor business reviews
  • Train and develop succession and knowledge base for key roles in org
  • Have contingency plans for top item 

Skills & Qualifications

  • Excellent negotiation skills with a partnership approach
  • Experience in and managing and developing a team
  • Experience with scaling up org & function
  • Experience with global sourcing
  • Experience in FMCG, Personal Care or Beauty industry preferred
  • Appreciation for and strong grasp of the Glossier brand
  • Willingness to travel (20 to 25%, Domestic and International)

About Glossier 

Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.