Pop Up Manager at Glossier
London, GB

Overview

As the London Pop-Up Manager, you will be supporting and leading the local team in day-to-day store operations and be responsible for team management tasks. We are looking for a quick thinker and problem solver to help us bring a unique retail experience to London. In this role, you will be a present mentor and coach for the store team and manage the front-of-house and back-of-house retail operations to create the best customer experience possible. You will be a part of the London pop-up team and help bring the local Glossier experience to life. 

Full-time only (approximately 40 hours/week) 

Start date: October 2019

Duration: 10-12 weeks (this is a temporary position)

Responsibilities

Team Management

  • Drive and build a team-centric culture
  • Consistently behaves as a self-starter, overcoming ambiguity with ease
  • Schedule shifts, create daily zone charts, process payroll and vacation/time-off requests
  • Manage store traffic and flow; offer support and reassigns team members based on staffing needs
  • Monitor individual performance of each team member and deliver feedback thoughtfully
  • Demonstrate strong conflict management and resolution skills
  • Appropriately handle conflicts with customers and employees alike
  • Work strategically with the leadership team to improve and develop Glossier retail operations and employee experience
  • Perform opening and closing duties, including supporting inventory, counting cash and any back of house needs

Store Operations

  • Maintain a 360-view of store operations, facilities, merchandising, flow and experience elements, and ensures that company and retail standards are being met
  • Maintain store supplies and manages ordering processes
  • Ensure proper inventory receiving processes and execution of inventory counts
  • Coordinate fulfillment from our warehouse with our logistics team
  • Maintain inventory and supply for both back of house and front of house

Maintenance

  • Ensure all areas of the pop-up are consistently clean, stocked and organized
  • Report any maintenance required in the pop-up to the retail leadership team
  • Maintain constant stock of team supplies (food, bathroom products, etc.)
  • Manage all processes relating to the store uniforms

Store Feedback

  • Collect quantitative and qualitative feedback and insights on a daily and weekly basis and shares them with a sense of urgency as needed
  • Collect key KPIs to help us analyze the store performance (traffic, conversion, etc.)

Skills and Qualifications

  • 2+ years of experience leading retail teams in a high traffic, high volume retail environment
  • Strong interpersonal skills, with the ability to communicate professionally, patiently and effectively with customers, team members and corporate partners
  • Strong leadership skills; can rally, motivate and develop a large team of people
  • Can thrive in a high volume, high traffic start-up environment
  • Ability to perform and train to expert hospitality and customer service skills, including having a high sense of urgency, being detail oriented and culturally aware
  • Resourceful and entrepreneurial; a problem solver by nature and not afraid of change
  • Ability to lead by example--roll up your sleeves and jump in when the situation requires it
  • Can routinely build an exceptional customer experience and create community
  • Ability to work a flexible schedule, including evenings, holidays and weekends
  • Ability to work starting in October, for about 10-12 weeks, including potential travel for training  
  • Can maintain regular attendance in order to meet the responsibilities of the role
  • Ability to stand and/or walk for up to 6-8 hours a shift in a retail environment
  • Ability to freely access all areas of the store, including sales floor and stock areas, by standing, walking, stooping, kneeling, bending and climbing a ladder or step stool
  • Ability to fully engage with customers, including applying products to customers’ faces, sharing product knowledge, and creating positive shopping experiences unique to the customers’ individual needs
  • Ability to lift and/or move up to 50 pounds at any given time; ability to regularly lift and/or move up to 25 pounds
  • Computer and technology proficient
  • Comfortable working in an environment that is frequently photographed and recorded
  • Resides in a commutable distance from the job location

Preferred Qualifications

  • Experience in hospitality roles
  • Experience in a high volume, customer-facing role
  • Passion for the Glossier mission and products, as well as understanding of the Glossier aesthetic and visual language

Data Protection

Applicants' personal data will be processed by both Glossier and TargetCW in accordance with their respective applicant privacy policies, which will be provided as part of the application process.

About Glossier

Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.