Pop Up Keyholder at Glossier
London, GB

As a Pop Up Keyholder, you will be responsible for supporting the retail management team with day-to-day store operations and team management tasks, ensuring that we deliver a positive, personable experience that allows our customers to connect with our brand in real life. You lead by example and you are an expert in providing an exceptional customer experience according to Glossier’s standards. You are a leader who loves to support customers and employees alike.

Full-time (average of 32-48 hours per week)

Start date: November 2019

Duration: 7-8 weeks (this is a temporary role)  

Responsibilities

  • Showcase expertise in product knowledge, customer service expectations, and store operations, acting as a go-to resource for store employees
  • Maintain the store’s appearance and atmosphere throughout the day, including controlling traffic flow, zoning the team, and delegating tasks as needed
  • Support team morale through education, encouragement, presence; provide real-time feedback and support
  • Lead by example and support with challenging customer interactions
  • Deliver consistent insights to managers, acting as their eyes and ears on the floor; have a sense of urgency and escalate situations as needed 
  • Function as a key holder and perform opening and closing duties, including supporting inventory, counting cash, and any back of house needs
  • Contribute to training and onboarding new employees as directed by the management team
  • Assist your manager with tasks and projects as needed 

Skills and Qualifications

  • Ambitious professional with 1+ years of experience in a leadership role
  • Strong interpersonal and communication skills with the ability to communicate professionally, patiently and effectively with customers, team members and corporate partners
  • Can routinely deliver an exceptional customer experience and create community
  • Resourceful and entrepreneurial; a problem solver by nature and not afraid of change
  • Ability to perform and train to expert hospitality and customer service skills, including having a high sense of urgency, being detail oriented and culturally aware
  • Ability to lead by example--roll up your sleeves and jump in when the situation requires it
  • Ability to work 4-5 days a week, including evenings, weekends and throughout the holiday season, starting in mid November, for about 7-8 weeks
  • Can maintain regular attendance in order to meet the responsibilities of the role
  • Ability to stand and/or walk for up to 6-8 hours a shift in a retail environment
  • Ability to freely access all areas of the store, including sales floor and stock areas, by standing, walking, stooping, kneeling, bending and climbing a ladder or step stool
  • Ability to fully engage with customers, including applying products to customers’ faces, sharing product knowledge, and creating positive shopping experiences unique to the customers’ individual needs
  • Ability to lift and/or move up to 50 pounds (22.7 kg) at any given time; ability to regularly lift and/or move up to 25 pounds (11.3 kg)
  • Computer and technology proficient
  • Comfortable working in an environment that is frequently photographed and recorded
  • Resides in a commutable distance from the job location

Preferred Qualifications

  • Experience in hospitality roles
  • Experience in a high volume, customer-facing role
  • Passion for the Glossier mission and products, as well as understanding of the Glossier aesthetic and visual language

Data Protection

Applicants' personal data will be processed by both Glossier and TargetCW in accordance with their respective applicant privacy policies, which will be provided as part of the application process.

About Glossier

Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.