Site Reliability Engineer, Observability


  • Job Type: Full-Time
  • Function: IT
  • Industry: Enterprise
  • Post Date: 06/10/2021
  • Website:
  • Company Address: , London

About Hopin

Hopin is the first all-in-one live online events platform where attendees can learn, interact, and connect with people from anywhere in the world. Hopin events are known for their full conference capabilities: stages, networking, breakout sessions (roundtables), sponsors, tickets, analytics, and sponsors. It's all online—everyone can attend at no cost to the planet.

Job Description

As the first all-in-one virtual venue for live online events, Hopin brings people together in a highly interactive and engaging online experience that feels just like an in-person event, only without the barriers. Whether it’s a 50-person meetup, or a 50,000-person conference—any type of event organizer can host a Hopin event for their attendees, speakers, sponsors, and vendors to convene, learn, and interact face-to-face online. We’re spearheading the innovative technology that is enabling people to gather online like never before.

Our mission is simple: better connections for a better planet. 

We believe in events without limits, but events that are sustainable and accessible to everyone—and fun, too! To do this, we need passionate builders and storytellers to join us. Do you love people and technology and the magic that happens when they converge at scale? Do you have the skills and experience we’re looking for to better serve our clients? If so, we’d like to meet.

We’ve been recently funded by a16z, General Catalyst, IVP, Accel, DFJ Growth, Northzone, Coatue, Tiger Global, Salesforce Ventures and many other high profile investors.

The Role

Do you want to work in an atmosphere where your work can have a huge impact on the backend systems architecture design to front end development and everything in between? As a Site Reliability Engineer, Observability at Hopin, your mission will be to ensure reliability of our systems with a key focus on metrics, monitoring, tracing and automation for all our environments. 

You will be in charge of building tools that help ingest and analyse data and build dashboards that provide visibility on the health of our most critical systems. You’ll collaborate closely with our infrastructure teams including our  Site Reliability, DevOps & Security Engineers. 


  • Designing and implementing observability platform, infrastructure, and frameworks
  • Implementing and maintaining systems for monitoring system health, logging, metrics and tracing 
  • Working with teams on load testing and improving deployments 
  • Working with engineering teams to enable them to support their services from development to production
  • Ensuring system uptime and reliability meets our internal SLAs

About You

  • Experience with metrics and monitoring (ELK, Prometheus, Graphite, Grafana, Nagios etc)
  • Software development skills in Python or Ruby
  • Experience with container runtime technologies (Kubernetes, Docker etc)
  • Working knowledge of public cloud platforms (eg. AWS, GCP)
  • Knowledge of SQL and database technologies including an ability to write complex queries

The Offer

  • Competitive salary
  • Fully remote, global team
  • Flexible schedules
  • Laptop assigned, Mac or Dell (Windows)
  • $800 USD for Home-Office set up
  • $1500 USD for Learning & Development

At Hopin, we're committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn't just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.

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