Solutions Engineer (Post-Sales)

Grammarly

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Sales
  • Industry: Consumer
  • Post Date: 01/14/2022
  • Website: grammarly.com
  • Company Address: 548 Market Street, #35410, San Francisco, CA, 94104

About Grammarly

Grammarly’s digital writing assistant helps more than 20 million people write more clearly and effectively every day. In building a product that scales across multiple platforms and devices, Grammarly works to empower users whenever and wherever they communicate.

Job Description

Grammarly offers a remote-first hybrid working model. Team members can work primarily remotely. Teams will meet in person every quarter in one of Grammarly’s hubs, currently in San Francisco, Vancouver, New York, and Kyiv. To ensure that teams are able to overlap in their working hours and to meet face-to-face when needed, all team members need to live within three time zones of their direct team.

Grammarly team members who will be collaborating at our San Francisco hub must be based in the United States.

The opportunity

Grammarly empowers people to thrive and connect, whenever and wherever they communicate. Every day, 30 million people and 30,000 teams around the world use our AI-powered writing assistant. All of this begins with our team collaborating in a values-driven and learning-oriented environment. 

To achieve our ambitious goals, we’re looking for a Solutions Engineer to join our fast-growing Grammarly Business team. The role will build Grammarly Business into a thriving global B2B offering, including setting the bar high for impact in key deals and taking the responsibility to accelerate growth.

Your impact

As a Solutions Engineer, you will be responsible for ensuring our customers onboard successfully and see the value of Grammarly Business from day one. You will also help identify expansion opportunities and bring feedback to our Product team. Finally, you will help build out the necessary tools and processes to help Solutions Engineering and Customer Success teams keep customers happy and engaged. 

As a Grammarly Business Sales Engineering team member, you will work collaboratively with your peers to build out this new function. You will define new processes and standards for how future Solutions Engineers will work. You will coach your peers and seek feedback to improve and evolve what you put in place. You will also test your colleagues’ processes and standards and provide feedback on improving what they are building in those areas. 

In this role, you will:

  • Work with the largest Grammarly Business customers.
  • Ensure smooth and successful customer onboardings.
  • Help identity expansion opportunities.
  • Inform both product and self-serve roadmaps for Grammarly Business. 
  • Be central to building up a successful end-to-end revenue machine. 

We’re looking for someone who

  • Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
  • Relentlessly sets and pursues short- and long-term goals. 
  • Is passionate about working with customers to deepen relationships, find solutions, and grow their accounts.
  • Is analytical and able to think through and link Grammarly’s product to the outcomes clients are solving for.
  • Enjoys working collaboratively—particularly with Product, Engineering, and Product Marketing teams.
  • Works effectively with security, IT, and related teams to ensure client confidence and solve specific client needs.
  • Applies an understanding of SaaS business models to identify and shape solutions.
  • Uses data to identify gaps and opportunities.
  • Communicates effectively.

Support for you, professionally and personally

  • Professional growth: We hire people we trust, and we give team members autonomy to do their best work. We also support professional development with training, coaching, and regular feedback.
  • A connected team: Grammarly builds products that help people connect, and we apply this mindset to our own team. We have a highly collaborative culture supported by our EAGER values. We also take time to celebrate our colleagues and accomplishments with global, local, and team-specific events and programs.
  • Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package that includes superior health care. We also offer support to set up a home office, ample and defined time off, gym and recreation stipends, admission discounts, and more.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Grammarly will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. Grammarly is an equal opportunity employer and participant in the U.S. Federal E-Verify program.

 

Please note that Grammarly’s COVID-19 vaccination policy requires that all team members in North America be vaccinated against COVID-19 to meet in person for Grammarly business or to work from a North America hub location. It is expected that this will be a requirement for this role. Qualified candidates in North America who cannot be vaccinated for medical reasons or because of a sincerely held religious belief may request a reasonable accommodation to this policy. For Ukraine, this policy requires team members to be vaccinated or produce a daily negative COVID-19 test administered at the Kyiv hub to work from the hub or attend in-person meetings.

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