Associate Customer Success Architect

HashiCorp

Bulgaria / Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Enterprise
  • Post Date: 06/16/2022
  • Website: hashicorp.com
  • Company Address: 101 2nd Street #700, San Francisco, CA, 94105

About HashiCorp

HashiCorp is the leader in infrastructure automation for multi-cloud environments. We are building solutions that enable innovation at global enterprises, offering them a common cloud operating model via consistent workflows to provision, secure, connect, and run their infrastructure with any application.

Job Description

About HashiCorp

At HashiCorp, we’re building a generation-defining infrastructure software company, powered by our core principles and a growing team of talented, committed professionals working together to help organizations seamlessly transition to and operate in the cloud. Founded in 2012 and headquartered in San Francisco, 85 percent of our employees work remotely, strategically distributed around the globe. From our inception we built the company with a remote-first approach because we believe talent has no boundaries.

About the role

As​ ​a Customer Success​ ​Architect​ ​at​ ​HashiCorp, you will be responsible for the delivery of outstanding technical guidance and the successful enablement of our largest customers. Your primary objective will be to drive the achievement of measurable value (value-based outcomes) with HashiCorp customers, leading to product adoption, renewal and expansion.

Customer Success Architects help HashiCorp customers define the vision and strategy to improve all aspects of application delivery, including security and privilege automation, datacenter and cloud provisioning, service discovery and connectivity, and application runtime automation.

In this role you can expect to...

You will manage a portfolio of accounts, and as the Customer Success Manager, will be accountable for the adoption and health of each account. You will be a critical player in driving long-term customer success and demonstrating the value of HashiCorp’s products to our customers.

To be successful in this role, the Customer Success Manager will work across teams including Customer Success Architecture, Enterprise Account Management, Renewals, Solution Engineering, Professional Services and Support. 

In this role you can expect to:

  • Communicate the business value of the HashiCorp Product Suite to customer executives
  • Articulate the technical functionality of HashiCorp products to multiple ​technical​ ​audiences
  • Educate and advise customer users on how to use and adopt the functionality of HashiCorp products within their strategy and processes to achieve measurable value
  • Work​ ​with​ ​HashiCorp Product​ ​Management​ to​ ​translate​ customer ​business​ ​opportunities​ ​into​ ​technical solutions​ ​and​ ​new​ ​product​ ​requirements
  • Partner with Customer Success Managers to identify and manage customer risks and opportunities as they relate to product adoption, renewal and expansion
  • Work with Customer Education to build valuable educational content to help customers adopt our products and successfully integrate them into their workflows
  • Help​ ​champion​ ​an​ ​environment​ ​for​ ​ongoing​ ​strategic​ ​customer​ ​success

You may be a good fit for our team if you have:

  • Experience serving as part of a key customer leadership team
  • Technical​ ​expertise​ ​in​ ​cloud and on-premise infrastructure​ ​management,​ ​application​ ​deployment and​ ​practical security​ ​methodology​
  • Proficiency and experience with ​concepts​ ​and​ ​technologies​ ​used​ ​in​ ​software development, operations,​ ​security,​ ​cloud,​ ​microservices,​ ​containers,​ ​and​ ​scheduling​ ​platforms
  • Proficiency ​with​ ​HashiCorp​'s tools​ ​such​ ​as​ Terraform, Vault,​ ​Consul and Nomad
  • Ability ​to​ ​work​ ​well​ ​in​ ​a​ ​highly​ ​dynamic​ ​​environment​ ​that​ ​focuses​ ​on​ ​providing outstanding​ ​customer​ ​service
  • Comfort working remotely and perform well given a high level of independence and autonomy
  • B.S.​ ​degree​ ​in​ ​an​ ​engineering​ ​or​ ​similar​ ​program​ ​from​ ​an​ ​accredited​ ​college​/​​university ​or​ ​equivalent​ ​experience
  • Certification as a cloud professional​ ​(AWS, Azure, GCP)
  • Comfort with ​national​ ​and​ ​occasionally​ ​global​ ​travel

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-AA1

#LI-REMOTE

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

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