At HashiCorp, we’re building a generation-defining infrastructure software company, powered by our core principles and a growing team of talented, committed professionals working together to help organizations seamlessly transition to and operate in the cloud. Founded in 2012 and headquartered in San Francisco, 85 percent of our employees work remotely, strategically distributed around the globe. From our inception we built the company with a remote-first approach because we believe talent has no boundaries.
About the role
As a Customer Success Architect at HashiCorp, you will be responsible for the delivery of outstanding technical guidance and the successful enablement of our largest customers. Your primary objective will be to drive the achievement of measurable value (value-based outcomes) with HashiCorp customers, leading to product adoption, renewal and expansion.
Customer Success Architects help HashiCorp customers define the vision and strategy to improve all aspects of application delivery, including security and privilege automation, datacenter and cloud provisioning, service discovery and connectivity, and application runtime automation.
In this role you can expect to...
You will manage a portfolio of accounts, and as the Customer Success Manager, will be accountable for the adoption and health of each account. You will be a critical player in driving long-term customer success and demonstrating the value of HashiCorp’s products to our customers.
To be successful in this role, the Customer Success Manager will work across teams including Customer Success Architecture, Enterprise Account Management, Renewals, Solution Engineering, Professional Services and Support.
You may be a good fit for our team if you have:
HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-AA1
HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.